Hotels.com Issues Travel Announcement Regarding COVID-19

If you have booked using Hotels.com, this official travel announcement about COVID-19 may affect you.

Dear valued customer,

As you may have seen in the news, the United States government has prohibited non-US citizens who are from the 26 countries that make up the European Union’s Schengen Area or who have visited the Schengen Area in the previous two weeks from entering the United States. These countries include Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, and Switzerland.

The United States government’s policy goes into effect at 11:59 p.m. Eastern Daylight Time on March 13, 2020 but does not apply to persons aboard a flight scheduled to arrive in the United States that departed prior to 11:59 p.m. Eastern Daylight Time on March 13, 2020. The United States government has stated that they intend for this policy to be in place for the next 30 days.

This policy does not include or impact

• American citizens, permanent legal residents and their immediate families
• Any child, foster child or ward of a United States citizen or lawful permanent resident, or who is a prospective adoptee pursuant to the IR-4 or IH-4 visa classifications
• Members of the U.S. Armed Forces and spouses and children of members of the U.S. Armed Forces
• Anyone traveling at the invitation of the United States Government for virus-related work, certain travelers related to NATO or United Nations work, and certain travelers doing work related to the CDC, Department of Homeland Security, State Department and other law enforcement issues
• Certain classes of air or sea crewmembers
• Anyone traveling from the United Kingdom who has not been to the Schengen Area in the last 14 days

While not prohibited from entering the United States, these travelers who have been to the Schengen Area may be required to return to the US through select airports where enhanced screening procedures have been established.

What will happen next

If you are impacted by these new rules and cannot travel to the United States during this 30-day period, please know that we are working quickly with our travel partners to address this unprecedented situation and to take care of you.

If you have only booked lodging via Hotels.com we will ensure you will have the option to cancel and be refunded. If you have booked air travel or a travel package, we are working with our airline partners to understand how their cancellation policies will work.

We will contact you shortly with more details and next steps including how to confirm any changes to your travel plans and how the cancellation process will work.

While the Coronavirus (COVID-19) outbreak is a rapidly changing and fluid situation from a public health perspective, we are committed to keeping you informed and to taking care of you as a valued Hotels.com customer.

Sincerely,

Hotels.com