The Most Important Thing In A Hospital Is The Patients
Hospitals are finally cottoning on to how important patient satisfaction is. They have finally looked at their research and gone, “oh, damn, 50% of people choose their hospitals based on word of mouth and 90% of people consider the reputation, that’s crazy.”
The reason we’re telling you this is simple: the only way to improve in both of these areas is to focus on your patients experience, make it a pillar of your success, make it your priority and know that a happy patient is a returning patient; know that a happy patient is one that will sing a song where you are the chorus.
The big question is: how can you improve the day-to-day experience of your patients and deliver the highest level of service?
Our advice: read on.
- Basic Manners
Dale Carnegie said it best when he said, “A person’s name is to him or her the sweetest and most important sound in any language.” It is the most immediate and most simple way to personalise the experience of a patient, yet it is so often overlooked, as is eye contact. Both of these are imperative, though, because both of these are cues that make your patients actually believe you care about them.
- Create Cleanliness
When a patient visits your hospital, they will spend a lot of time sitting in waiting areas and wards and rooms – that is a lot of time to stare at the floors and check out the overall cleanliness of a hospital, something that also happens to be the biggest indicator of hospital quality. To up your game on this front, visit NationalBioCare.com and speak to them about your medical waste, hire a professional cleaning service that will make sure your floors sparkle like an engagement ring and work hard to reduce the overall number of healthcare-associated infections you suffer from.
- Educate Everyone
Too many patients, not enough time – we get it. However, the worst thing you can do is rush any one-on-one time spent with your patients because this will just leave them feeling confused and unsure. Instead, make the effort to spend a few more minutes with them, educate them, have medical information readily available that they can take home with them and handover instructions. Anything that your patients can refer back to whenever they start feeling confused or anxious about something.
- Ambience Is Essential
If you had to pick the least relaxing place on earth, your top three answers would probably be a mix of hospitals and doctors surgeries. There is just nothing soothing about these spaces. The harsh lighting, the sterile furnishings, the nerve-shattering noises and the fast-paced nature, which makes them bad enough to stop by, nevermind stay for long periods. Our advice: do what you can to create a warmer decor and tackle the issue of noise pollution. Doing this will have a massively positive influence on the experience your patients enjoy.