AirfareWatchdog.com hs released on Thursday a list of the 2014 Best Airlines in the U.S. Which airline has been voted best? And which airline has been ranked worst? The rankings were based on the airline’s performance in five key areas — canceled flights, on-time arrivals, mishandled bags, denied boardings, and customer satisfaction. This 2014, Delta tops the rankings!
Here it is: The best U.S. Airlines of 2014!
Top Airlines for Overall Performance*
| Delta |
1st Place |
| Virgin America |
2nd Place |
| Alaska |
3rd Place |
| JetBlue |
4th Place |
| Frontier |
5th Place |
|
Southwest
Southwest
AirTran |
6th Place
|
|
American
American
US Airways |
7th Place
|
| United |
8th Place |
*Rankings determined by combining the airlines’ scores in all categories
Individual Categories
| Fewest Canceled Flights* |
| Delta |
0.11% Canceled |
| Alaska |
0.13% Canceled |
| Virgin America |
0.18% Canceled |
| Frontier |
0.63% Canceled |
|
Southwest
Southwest
AirTran |
0.71% Canceled
0.75% Canceled
0.22% Canceled |
| United |
1.31% Canceled |
|
American
American
US Airways |
1.76% Canceled
2.33% Canceled
1.01% Canceled |
| JetBlue |
2.42% Canceled |
*Based on Department of Transportation (DOT) report on May 2014 flight cancellations at all reportable airports
| On-Time Arrivals* |
| Alaska |
89.67% On-Time |
| Delta |
84.41% On-Time |
| Virgin America |
81.77% On-Time |
|
American
American
US Airways |
79.10% On-Time
76.78% On-Time
82.11% On-Time |
| JetBlue |
77.32% On-Time |
| United |
76.39% On-Time |
| Frontier |
73.42% On-Time |
|
Southwest
Southwest
AirTran |
72.68% On-Time
71.82% On-Time
83.86% On-Time |
*Based on DOT report on May 2014 on-time arrivals at all reportable airports
| Fewest Mishandled Bags* |
| Virgin America |
1.04 Mishandled |
| Frontier |
1.65 Mishandled |
| JetBlue |
1.79 Mishandled |
| Delta |
1.93 Mishandled |
| Alaska |
2.42 Mishandled |
| United |
3.37 Mishandled |
|
American
American
US Airways |
3.73 Mishandled
3.74 Mishandled
3.72 Mishandled |
|
Southwest
Southwest
AirTran |
3.89 Mishandled
3.83 Mishandled
4.91 Mishandled |
*Based on DOT report on May 2014 mishandled baggage reports per 1K passengers
| Amount of Denied Boardings* |
| JetBlue |
3.58 Denied |
| Virgin America |
17.13 Denied |
| Alaska |
56.56 Denied |
|
American
American
US Airways |
73.58 Denied
68.63 Denied
80.06 Denied |
| Delta |
74.06 Denied |
| Frontier |
119.07 Denied |
|
Southwest
Southwest
AirTran |
135.96 Denied
120.45 Denied
293.37 Denied |
| United |
245.61 Denied |
*Based on DOT report on January to March 2014 involuntary denied boardings per 1MM passengers
| Customer Satisfaction Score* |
| JetBlue |
79 |
|
Southwest
Southwest
AirTran |
74
78
70 |
| Delta |
71 |
| Alaska |
70 (tie) |
| Frontier |
70 (tie) |
| Virgin America |
70 (tie) |
|
American
American
US Airways |
66
66
66 |
| United |
60 |
*Based on 2014 American Customer Satisfaction Index scores
