Comcast Customer Service Call Leaked And Went Viral (AUDIO)
Ryan Block, a former Comcast customer and journalist at AOL, wanted to cancel his Comcast service on the phone but it took a while to get it done after the Comcast Customer Service representative refused to have it disconnected unless Block will answer some questions.
In a post on Soundcloud, where he also uploaded the recording of the call, Block said, “Within just a few minutes the representative had gotten so condescending and unhelpful I felt compelled to record the speakerphone conversation on my other phone.”
Comcast issued an apology. “We are very embarrassed by the way our employee spoke with Mr. Block and are contacting him to personally apologize,” the company said in a statement. “The way in which our representative communicated with him is unacceptable and not consistent with how we train our customer service representatives. We are investigating this situation and will take quick action.”
Block responded to Comcast’s apology on Twitter, saying “@comcast I hope the quick action you take is a thorough evaluation of your culture and policies, and not the termination of the rep. PS I hope you’ll also extend that apology to my wife, @Veronica, who had to get through the first (unrecorded) half of the call.”
AUDIO