Best Airlines in the U.S. 2014 Edition: Rankings Released

Delta Air Lines

AirfareWatchdog.com hs released on Thursday a list of the 2014 Best Airlines in the U.S. Which airline has been voted best? And which airline has been ranked worst? The rankings were based on the airline’s performance in five key areas — canceled flights, on-time arrivals, mishandled bags, denied boardings, and customer satisfaction. This 2014, Delta tops the rankings!

Here it is: The best U.S. Airlines of 2014!

Top Airlines for Overall Performance*

Delta
1st Place
Virgin America 
2nd Place
Alaska
3rd Place
JetBlue
4th Place
Frontier
5th Place
 

Southwest
 

Southwest
 

AirTran
 

6th Place
 

 

 

American
 

American
 

US Airways
 

7th Place
 

 

United
8th Place

 

*Rankings determined by combining the airlines’ scores in all categories
 

Individual Categories

Fewest Canceled Flights*
Delta 
0.11% Canceled
Alaska
0.13% Canceled
Virgin America
0.18% Canceled
Frontier
0.63% Canceled
 

Southwest
 

Southwest
 

AirTran
 

0.71% Canceled
 

0.75% Canceled
 

0.22% Canceled
United
1.31% Canceled
 

American
 

American
 

US Airways
 

1.76% Canceled
 

2.33% Canceled
 

1.01% Canceled
JetBlue
2.42% Canceled

 

*Based on Department of Transportation (DOT) report on May 2014 flight cancellations at all reportable airports
 

 

On-Time Arrivals*
Alaska
89.67% On-Time
Delta
84.41% On-Time
Virgin America
81.77% On-Time
 

American
 

American
 

US Airways
 

79.10% On-Time
 

76.78% On-Time
 

82.11% On-Time
JetBlue
77.32% On-Time
United
76.39% On-Time
Frontier
73.42% On-Time
 

Southwest
 

Southwest
 

AirTran
 

72.68% On-Time
 

71.82% On-Time
 

83.86% On-Time

 

*Based on DOT report on May 2014 on-time arrivals at all reportable airports
 

 

Fewest Mishandled Bags*
Virgin America 
1.04 Mishandled
Frontier
1.65 Mishandled
JetBlue
1.79 Mishandled
Delta
1.93 Mishandled
Alaska
2.42 Mishandled
United
3.37 Mishandled
 

American
 

American
 

US Airways
 

3.73 Mishandled
 

3.74 Mishandled
 

3.72 Mishandled
 

Southwest
 

Southwest
 

AirTran
 

3.89 Mishandled
 

3.83 Mishandled
 

4.91 Mishandled

 

*Based on DOT report on May 2014 mishandled baggage reports per 1K passengers
 

 

 Amount of Denied Boardings* 
JetBlue
3.58 Denied
Virgin America
17.13 Denied
Alaska
56.56 Denied
 

American
 

American
 

US Airways
 

73.58 Denied
 

68.63 Denied
 

80.06 Denied
Delta
74.06 Denied
Frontier
119.07 Denied
 

Southwest
 

Southwest
 

AirTran
 

135.96 Denied
 

120.45 Denied
 

293.37 Denied
United
245.61 Denied

 

*Based on DOT report on January to March 2014 involuntary denied boardings per 1MM passengers
 

 

 Customer Satisfaction Score* 
JetBlue
79
 

Southwest
 

Southwest
 

AirTran
 

74
 

78
 

70
Delta
71
Alaska
70 (tie)
Frontier
70 (tie)
Virgin America
70 (tie)
 

American
 

American
 

US Airways
 

66
 

66
 

66
United
60

 

*Based on 2014 American Customer Satisfaction Index scores

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